Complaint.

If you receive a defective product, please follow the steps below:

  1. Go to this page and register your complaint/return.
  2. Once you have submitted the form, we will review your request and send you a return label along with instructions by email.
  3. Pack the product(s) securely in the original packaging or other suitable protective material.
  4. Follow the instructions provided in the email and drop off your parcel at the designated collection point. Remember to keep your receipt as proof.

We try to handle your case as soon as possible. Please note that an assessment of your application can take up to seven working days. If LINUM deems the product to be defective, you will receive a full refund including shipping costs.

NOTE: Do not send the item you want to complain to LINUM without first having been in contact with LINUM’s customer service and having your complaint approved. If you do so, it may unfortunately mean that we are unable to process your complaint and refund the shipping costs.

Click here to register a return or complaint