Shipping, delivery and returns.
Here you can read more about what happens after your completed purchase.
Does shipping cost anything for my order?
Shipping prices within the EU, Norway and the United Kingdom are inclusive of VAT.
Sweden: 49 SEK (Budbee Box) | 99 SEK (Budbee Home and Postnord).
Norway: 199 NOK (UPS).
Denmark: 79 DKK (UPS).
Germany: 9 EUR (DHL).
France: 9 EUR (DHL).
Italy: 9 EUR (DHL).
United Kingdom: 20 GBP (UPS).
Other EU countries (Austria, Belgium, Czech Republic, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovakia, Spain) and Switzerland: 10 EUR (UPS).
Other countries outside the EU: 20 EUR / 250 SEK / 250 NOK / 200 DKK / 20 GBP (UPS). Local taxes and duties may apply.
If you have selected a different currency, the shipping cost will be displayed in your chosen currency at checkout.
What applies to VAT and other charges?
European Union (EU):
For purchases within the European Union, prices include the VAT applicable in each respective country. Orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and customs duties are included in the total price at checkout.
Norway:
For purchases to Norway, prices are inclusive of Norwegian VAT at 25%.
LINUM AB is registered under the VOEC (VAT On E-Commerce) scheme, which means that Norwegian private individuals do not need to pay customs duties when purchasing from a Swedish business up to a value of NOK 3,000 per item. Orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and customs duties are included in the total price at checkout.
United Kingdom:
For purchases to the United Kingdom, prices are inclusive of VAT at 20% as well as customs duties and charges. Orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and customs duties are included in the total price at checkout.
Other countries outside the EU:
Orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning that the total price displayed at checkout excludes local taxes and duties.
For international orders, additional taxes and charges may apply as determined by the customs authority in the destination country. While this does not always occur, the assessment of customs duties and taxes will be based on the value of the order and any applicable tax-free threshold for goods imported into the destination country. Payment of customs duties and taxes is therefore the responsibility of the recipient. This may sometimes appear as an additional postage charge. Unfortunately, LINUM AB has no control over or influence on these types of charges, and it is the responsibility of each customer outside the EU to familiarise themselves with the regulations applicable in their specific country. Further information can be obtained from your local customs office.
How long is the delivery time for my order?
Within Sweden: 1–3 days delivery time.
Other countries: 2–5 days delivery time.
All orders are processed at our distribution centre in Gothenburg within two business days, subject to payment approval and stock availability. They operate Monday to Friday, excluding Swedish public holidays.
Which carrier will my parcel be shipped with?
Within Sweden: LINUM AB ships your order with Budbee or Postnord, depending on which delivery option you select at checkout. With Budbee Box, your parcel is delivered to a parcel locker near you. With Budbee Home, your parcel is delivered to your door. With Postnord, your parcel is delivered to your nearest collection point and you will be notified by SMS or delivery card when your shipment has arrived.
Germany, France and Italy: We ship your order with DHL.
Other countries: We ship your order with UPS. For more information, contact your local UPS office or visit: www.ups.com. A delivery may occasionally be delayed by the customs authority in the destination country as part of a random security/inspection procedure. LINUM AB cannot influence or be held responsible for this.
What happens after I have placed my order?
Once you have placed your order, an order confirmation will be sent to your specified email address with details of your purchase. The order confirmation also serves as your receipt, so please keep it.
If anything should be wrong with your order, please contact us as soon as possible at customerservice@linumdesign.com.
Once your order has been packed and dispatched from the warehouse, you will receive a delivery confirmation to your email address. A further email will be sent to you from the transport management system Unifaun with tracking information about your parcel.
When your parcel is ready for collection, you will receive a notification by SMS. The parcel will be delivered either to a parcel collection point or locker near the address you provided when placing your order, or directly to your door depending on the destination.
What happens if I do not collect my parcel?
Your parcel will be returned to our warehouse if you do not collect it within the specified time.
LINUM AB always records the IP address at the time of purchase. In the event that we receive a parcel back from a recipient who has refused it, we reserve the right to charge the customer for all costs incurred and to add a handling fee of SEK 200 / NOK 200 / DKK 200 / EUR 20. The amount is automatically deducted from the sum paid for the order. If the handling costs exceed the customer’s order value, no refund will be made to the customer. If a customer has more than two uncollected parcels within a one-year period, they will be blocked from shopping on linumdesign.com.
How do I return a product?
As a LINUM customer, you have a 14-day right of withdrawal from the date you received your order. All products can be returned without exception.
Return conditions:
The product must be returned in new condition, unused and preferably in its original packaging or other suitable protective material. You have the right to inspect the product in the same way as you would in a physical store, but it must not have been used.
Follow the steps below to register your return:
- Go to our returns page and register your return.
- Once you have submitted the form, we will review your request and send you a return label along with instructions by email.
- Pack the product(s) securely in the original packaging or other suitable protective material.
- Follow the instructions provided in the email and drop off your parcel at the designated collection point. Remember to keep your receipt as proof.
Does it cost anything to return a product?
Yes, the return shipping cost is charged at the same amount as the original shipping cost for your country. If you received free shipping on your order, the return shipping cost will be charged according to the lowest shipping price for your country.
shipping fee for your country:
– Sweden: 49 SEK (Budbee Box/Postnord) | 99 SEK (Budbee Home)
– Norway: 199 NOK
– Denmark: 79 DKK
– Germany, France, Italy: 9 EUR
– United Kingdom: 20 GBP
– Other EU countries and Switzerland: 10 EUR
– Other countries: 20 EUR / 250 SEK / 250 NOK / 200 DKK / 20 GBP
The original shipping cost is not refunded upon return.
When will I receive my refund?
Refunds are processed within 14 days of our receipt of your return, using the same payment method you selected at the time of purchase.
Payment method Klarna: Once we have received the parcel back, Klarna will adjust the invoice and you will receive a confirmation from Klarna by email. If you chose to keep part of your order, you will receive an updated invoice from Klarna so that you can pay for the items you have chosen to keep. You can easily track the invoice by logging in here or in the Klarna app after you have reported the return.
If you have any questions regarding your refund, please contact us at: customerservice@linumdesign.com
Can I exchange a product I have purchased online?
Unfortunately we are unable to exchange one product for another; however, you can always return the product by following the instructions above and then place a new order.
Contact details
LINUM AB
Organisation number: 559342-0481
VAT: SE559342048101
Riddargatan 12b
114 35 Stockholm
Sweden
customerservice@linumdesign.com