Shipping, delivery and returns.
Here you can read more about what happens after your purchase is completed.
Does shipping for my order cost anything?
Sweden: 79 SEK (DHL and Budbee Box) 99 SEK (Budbee Home) and free shipping on orders over 999 SEK.
Norway: 99 NOK and free shipping on orders over 999 NOK.
Denmark: 79 DKK and free shipping on orders over 999 DKK.
Rest of Europe and Switzerland: 9 EUR and free shipping on orders over 99 EUR.
USA: 29 USD.
GB: 9 GBP and free shipping on orders over 99 GBP.
What about VAT and other charges?
European Union (EU):
For all orders placed within the European Union, the prices include the VAT applicable in the respective country. Orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes and customs duties are included in the total price at checkout.
Norway:
For orders going to Norway, prices include 25% Norwegian VAT.
LINUM AB is registered under VOEC (VAT On E-commerce) rules, which means that Norwegian individuals do not have to pay customs duties when trading with a Swedish business up to a value of NOK 3,000 per item. Orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes and customs duties are included in the total price at checkout.
GB:
For orders to the GB, prices are inclusive of 20% VAT plus customs/duty. Orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes and customs duties are included in the total price at checkout.
USA:
For purchases to the US up to an order value of USD 800, the order is exempt from VAT and duty.
For purchases to the US with an order value over USD 800, your order is shipped based on DDU (Delivery Duty Unpaid), which means that the total price shown at checkout is excluding taxes and duties and Swedish VAT.
Payment of customs duties and taxes is therefore the responsibility of the recipient. Sometimes this may be specified as an additional postage charge. Unfortunately, LINUM AB has no control or influence over these types of charges, and it is up to each customer outside the EU to adapt to the regulatory framework of their specific country. More details can be obtained through your local customs office.
Other countries outside the EU:
Your order is shipped based on DDU (Delivery Duty Unpaid), which means that the total price shown at checkout is excluding taxes and duties and Swedish VAT.
International orders may be subject to taxes and charges determined by the customs authorities of the country of destination. Although this is not always the case, the assessment of duties and taxes will be based on the value of the order and any threshold for duty-free purchases for goods imported into the destination country. Payment of customs duties and taxes is therefore the responsibility of the recipient. Sometimes this may be specified as an additional postage charge. Unfortunately, LINUM AB has no control or influence over these types of charges, and it is up to each customer outside the EU to adapt to the regulatory framework of their specific country. More details can be obtained through your local customs office.
How long is the delivery time for my order?
Within Sweden: 1-3 days delivery time.
Other countries: 2-4 days delivery time.
All orders are processed at our distribution centre in Gothenburg within two working days, subject to payment approval and stock availability. They work Monday to Friday, excluding Swedish public holidays.
Which carrier will my package be sent by?
Within Sweden: LINUM AB sends your order with DHL or Budbee which you choose when you place your order. The DHL Pick Up delivery method delivers your package to your chosen delivery point and you will be notified by text or mail when your shipment has arrived there.
Other countries: We will ship your order by UPS Standard Delivery. For more information, contact your local UPS office or visit: www.ups.com. A delivery may sometimes be delayed by the customs authorities of the country of destination as a random security/inspection procedure. LINUM AB cannot influence or be held responsible for this.
What happens when I place my order?
When you place your order, an order confirmation will be sent to your specified email address with information. The order confirmation also acts as your receipt, so please save it.
If something is wrong with your order, please contact us as soon as possible at customerservice@linumdesign.com.
Once your order is packed and dispatched from the warehouse, you will receive a delivery confirmation sent to your email address. An additional email will be sent to you from the Unifaun transport management system with tracking information about your package.
When your package is ready to be delivered, you will receive a text notification. The package is delivered either to a parcel collection point near the address you specified when you ordered your products or to your door depending on the destination.
What happens if I don’t collect my package?
Your package will be returned to our warehouse in Gothenburg, Sweden if you do not collect it within the specified time.
LINUM AB always records IP address at the time of purchase. If we receive a package back from a Customer/recipient who has refused delivery, we reserve the right to charge the Customer for any costs incurred and add a handling fee of SEK 200/NOK 200/DKK 200/EUR 20/USD 20. The fee is automatically deducted from the amount paid for the order. If the cost of handling is higher than the Customer's order value, no money will be refunded to the Customer. If the Customer has more than two uncollected packages, the Customer will be blocked from shopping at linumdesign.com
How do I return a product?
LINUM customers have 30 days to return an order. To return one or more items from your order:
2. Put the product(s) in the original packaging, plastic bag or other protective material.
- Fill in the return form and place it in the package.
- Close and seal the package tightly with tape.
- If you are using our original packaging, place the return label over the old address label. Your return label will be inside your original package, otherwise contact us at customerservice@linumdesign.com. When placing orders through Budbee, please follow the instructions on their label.
- Drop off your package at your nearest parcel agent and keep your receipt as proof.
When will I receive my refund?
Refunds will be made within 14 days of receiving your return via the same payment method you selected when you made your purchase.
Klarna payment method: Once we have received the package back, Klarna will adjust the invoice and you will receive a confirmation from Klarna via email. If you chose to retain parts of your order, you will receive an updated invoice from Klarna so that you can pay for the goods you chose to retain.
You can easily follow the invoice by logging in here or in the Klarna app after reporting the return.
If you have any questions about your refund, please contact us at: customerservice@linumdesign.com
Does it cost anything to return a product?
No, we do not apply a return fee, but will not refund your shipping cost.
Can I exchange a product I bought online?
Unfortunately, we are not able to exchange one product for another, however, you can always return the product according to the instructions above and then place a new order. Please note that we do not refund the shipping.