Returns & Refunds
Instructions for returns
To return a product
- Place the product(s) in the original shipping box/bag, or any other solid carton box or plastic bag.
- Fill in the Return Form and place it in the package. The Return Form is included in your package. You can also download it here.
- Close the box/bag and tape it securely.
- Place the return label on the box/bag over the prior address information in case of using the original packaging.
- Return at your nearest drop-off point and keep the receipt until you have received your refund.
Recommendations for returns
We recommend that you pack the product in the same way and in the same package as when the product was sent to you. If you have packed the products in a substandard way and the products are damaged during transport to LINUM AB, you are responsible for the damage.
We recommend that you use the return label we enclose in your original parcel and return the package with the same carrier and method as we ship. This delivery is trackable and prepaid for the return shipment. Save the receipt on your return shipment until you have received your refund.
If you want to return the package with a different way of transport, we recommend it to be traceable. Note that LINUM AB will not refund shipping costs.
We do not have the possibility to exchange items. But you can always return the product(s) as instructed above and then place a new order in the webshop. Please note, that shipping costs are not refundable.
In case of return, use of your cancellation right or if a complaint has resulted in a decision to refund; We will refund your money within 14 days after LINUM AB receives the shipment or an evidence of shipment.
We will refund you by the same payment option used while placing your order.
Please note, shipping costs are in general not refundable unless your complaints has been confirmed. To see shipping costs, please go to Shipping & delivery
If you have any questions regarding your refund, please contact us by: email@example.com
Instructions for complaints
If you receive a defected product, please notify us as soon as possible by email to: firstname.lastname@example.org.
Please include as follows in your mail:
- A description of what is wrong with the product and add photo documenting the defect.
- If possible, please add a photo of the paper tag that is attached to the product, so that we can trace the origin of the defect.
- The order number, order date and the e-mail you ordered with.
If LINUM AB considers the product to be defective, you will receive a full refund including shipping costs.
Note: Do not return a product without first contacting our customer service. Failure to do so may lead to LINUM AB being unable to refund the shipping costs.