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Shipping & Delivery.

We are proud of our safe and secure process when it comes to delivery. According to your feedback, we are also quite fast. In this section you can read all you need to know about our shipping terms.

All orders are processed at our distribution centre in Gothenburg, Sweden, within two business days, subject to payment clearance and stock availability. We operate Monday through Friday, excluding Swedish public holidays.

  • We use DHL Freight and UPS as our carriers, choice of carrier and delivery service depends on the country your order is shipped to.

    When your order is dispatched from the warehouse, a shipping confirmation will be sent to your e-mail address. There will also be a secondary e-mail sent to you from the transport management system Unifaun with tracking information regarding your parcel.

    The products are delivered to either a drop-off point near the address you have stated when you placed your order, or to your door depending of the destination. If the carrier fails to deliver your package, it will be returned to our warehouse in Gothenburg, Sweden.

  • Shipping costs.

    Sweden: SEK 59 and free shipping on orders over SEK 1 500
    Norway: NOK 150 and free shipping on orders over NOK 1 500
    Denmark: DKK 59 and free shipping on orders over DKK 1 500
    Switzerland: EUR 15 and free shipping on orders over EUR 150
    Rest of Europe: EUR 6 and free shipping on orders over EUR 150
    USA: USD 20 and free shipping on orders over USD 200

    European Union
    On all orders within the European Union (excluding Germany) prices include Swedish VAT at 25%.

    These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

    Germany
    On all orders to Germany prices include German VAT at 19%.

    These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

    Norway
    On all orders to Norway prices include NOK VAT at 25%.

    These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

    All other countries
    Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT.

    On international orders: Taxes and duties, determined by the custom agency within the destination country, can occur. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-Free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. LINUM AB has no control over such fees.

    More information can be obtained by contacting your local custom office.

    RETURN FEE.

    At LINUM, our goal is to be more responsible in how we address climate-related issues. Given the fact that everything, from packaging to transportation, has a negative impact on the environment, we would like to make sure that every return is as well thought through as possible. In an effort for us, in turn, to provide even greener alternatives both now and in the future, a small fee will be charged for every return shipment.

    Sweden: SEK 59
    Norway: NOK 150
    Denmark: DKK 59
    Switzerland: EUR 15
    Rest of Europe: EUR 6
    USA: USD 20

    The fee will be automatically deducted from your refund upon receiving your returned goods.

  • DHL FREIGHT IN SWEDEN.

    1 – 3 days delivery time and we will send your order with DHL Freight.

    With the delivery method DHL Pick Up, you will receive your package delivered to the selected delivery point and you will be notified via SMS or letter via when your shipment has arrived at your selected delivery point. Note that larger packages, which are longer than 150 cm, are instead delivered to your home address.

    For more information, contact your local DHL office or visit: www.logistics.dhl

    UPS STANDARD TO OTHER COUNTRIES.

    2 – 4 days delivery time and we send your order with UPS Standard.

    UPS Pickup Point
    With the delivery method UPS Pickup Point, you will receive your package delivered to the selected delivery point and you will be notified via SMS or letter via when your package has arrived at your selected delivery point. Note that larger packages, which are longer than 150 cm, are instead delivered to your home address.

    UPS Home Delivery
    With the delivery method UPS Home Delivery, you get your package delivered right to your front door on weekdays. You will be notified via SMS or telephone and can choose the day and time for delivery within a specified delivery window. It is important that you provide the correct telephone number when placing your order.

    For more information, contact your local UPS office or visit: www.ups.com. A delivery can sometimes be delayed by the customs authority of the destination country as a random security / inspection procedure. LINUM cannot influence or be held responsible for this.