KUNDSERVICE

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KUNDSERVICE

KONTAKT

Linum AB
Östermalmsgatan 87A
114 59 Stockholm

FAQ

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KUNDTJÄNST

Telefon: 08-450 15 00
E-mail: info@linumdesign.com

Notera att vår kundtjänst svarar på frågor på svenska och engelska.

 

 

ORDERS

To place an order on linumdesign.com you need to be at least 18 years of age or have been granted permission by your legal guardian. When you have placed an order, an order confirmation will be sent to your e-mail address. If something is incorrect in your order, please contact us as soon as possible.

OUT OF STOCK

We reserve ourselves from the possibility of products that run out of stock. Even if you have managed to place an order, there is a small chance that we have run out on that specific product. If you have placed an order and we’re not able to ship a specific product to you, we will refund you the cost of that product.

SHIPPING & DELIVERY

We are using UPS and DHL as our carriers. They operate during business hours which normally mean Monday through Friday 9 am to 6 pm. Your order can not be left without a signature so please choose a shipping address where you will be available during business hours, such as your work place/office. Note that UPS don’t deliver to post boxes.

For Swedish customers using Klarna, an alternative shipping address cannot be used. If you won’t be at home, please choose another payment option.

If UPS or DHL fails to deliver your package it will be returned to our warehouse in Rotterdam.

For more information, please contact your local UPS or DHL office or visit www.ups.comb or www.dhl.com.

All orders are processed at our distribution center in Rotterdam, The Netherlands, within two business days, subject to payment clearance and stock availability. We operate Monday through Friday with exception for public holidays.

Europe: 2-7 days.

Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure, these delays can be between 4 and 6 weeks.

Shipping costs
Sweden: 49SEK and free shipping on orders over 1000 SEK
Norway: 150NOK and free shipping on orders over 1000 NOK
Denmark: 49DKK and free shipping on orders over 1000 DKK
UK: 5GBP and free shipping on orders over 100 GBP
US: $20 and free shipping on order over $200
Rest of Europe: 5EUR and free shipping on orders over 100 EUR

Track your order
In the e-mail with your shipping confirmation you’ll also find details regarding the forwarder and tracking number. This enables you to track your delivery through the forwarder’s homepage. If you have a question concerning a delivery, contact us by sending an e-mail to: customerservice@linumdesign.com

TAXES AND DUTIES

European union
On all orders within the European Union prices include Dutch VAT at 21 %. These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

Rest of the World
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Dutch VAT. International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologize for any inconvenience, we have no control over such fees. (More information can be obtained by contacting your local customs office.)

UNCLAIMED PACKAGES

Linum AB always log IP address for purchases. If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 20 USD. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customers order value no money will be refunded to the customer. If the customer has more than two unclaimed packages, the customer will be blocked from shopping at www.linumdesign.com

SPECIAL OFFERS

Special offers and promotions that are advertised on linumdesign.com are valid while stock lasts unless other terms are stated in the offer.

RETURNS

We at Linum want you to be happy with our products and that’s why we give you 14 days to return your order if you are not satisfied. Before opening a product, please note if the color, size and style of the product match what you have ordered. Shipping costs will not be repaid. To return a product please read through and fill in the Return & Complaints form. (Click on link to download.)

EXCHANGES

If you wish to exchange a product, the easiest way is to place a new order in the web shop and then return the product you want to exchange according to the instructions below. Shipping costs will not be repaid. To exchange a product please read through and fill in the Return & Complaints form. (Click on link to download.)

COMPLAINTS

We guarantee that the products you ordered are unimpaired at time of delivery. If you would receive a defected product you have the right to file a complaint for the product within 3 years given that product has a workmanship or material flaw. If you were to receive a defected product or if you have been sent a product you haven’t ordered, we ask you to contact our customer service as soon as possible, at the latest within 60 days after the flaw has been detected. Before sending a product due to a complaint please notify our customer service before sending us the product, if not we might not be able to refund you the shipping. To return a product please read through and fill in the Return & Complaints form. (Click on link to download.)

In case of a product is returned as a complaint we will investigate the problem. If the complaint is approved, the product’s full amount will be refunded as well as shipping costs. Note that you need to enclose your shipping receipt with the product for us to be able to refund the shipping cost. In case of a dispute, Linum AB will follow the recommendations from The National Board for Consumer Disputes (ARN).

REFUNDS  

Normally it takes about 2 weeks from when a products gets returned to us until you will receive your reimbursement. On occasion it can take up to 30 days before you will receive your money, which is the maximum time according to Swedish law.

PAYMENT AND SECURITY 

We use the leading technology provider Adyen for a secure payment of your order. When you have placed your order you will be re-directed to the Adyen site to complete the payment. When you have completed the payment you will be re-directed back to our site where you will receive an order confirmation. 

PAYMENT METHODS

  • Card Payment (Visa, MC, Maestro, American Express, Diners Club, Discover)
  • Online Banking (Trustly, ELV, SEPA, GiroPay, Sofort, DotPay, Finnish E-banking)
  • Invoice by Klarna
  • PayPal

PRICES 

We reserve ourselves from possible changes in the price, technical issues or mistakes and reserve ourselves the right to adjust the prices. 

PRIVACY POLICY 

All personal information saved at the site will be handled with the most outmost care. The information that we store will not be sold or used for any purposes other than ensuring  the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to Linum. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering on the site, you have the option not to receive any information from Linum.

PRODUCTS

We can’t guarantee that a product is not sold out or possible mistakes on the website. We do not guarantee that the images exactly reproduce how the product really looks and a slight color difference may occur depending on your screen or the quality of the photo. We try our best to show our products as good as possible. We gladly respond to any questions regarding colors and sizes. If you have any questions please call our customer service at +46 8-450 15 00.

COOKIES

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled.