Terms & Conditions.

These terms (“Agreement” below) are designed for e-commerce. LINUM AB (corporate identity number: 556105-3215) constitutes the selling party. You, (“Customer” below), constitute the buying party.

The terms of this Agreement are designed for private individuals above the age of 18 who reside in one of the countries LINUM AB has accepted for shipping and for the sale of goods (Products below).

To further clarify, the publishing date of the Agreement is stated in the header.

If the Agreement has been changed an end-date will also be stated. If an end-date is stated the Agreement will be effective until 23:59 the day that the Agreement expires. You, as a Customer, get the opportunity to agree to these terms as you are placing your order.

Terms, or parts of this Agreement that deviate from legislation, have no effect unless the deviation works in favour for the Customer. This provision only applies if the Customer is a private individual and the purchase is of personal consumption only.

2.1 Introduction.

To place an order at linumdesign.com you must be at least 18 years old or in written have received permission from your parent/guardian.

At linumdesign.com you can order products easily and comfortably. We offer safe payment options and safe deliveries. LINUM AB receives your order when you click the “pay” – button in the check out, the payment has gone through and you have received your order confirmation e-mail.

2.2 Order Process.

Order confirmation
Once you have placed an order, an order confirmation will be sent to your e-mail address confirming the details of your order. This also functions as your receipt. If something is wrong with your order, please contact us as soon as possible at: customerservice@linumdesign.com.

When we send the e-mail “Order Confirmation” the Agreement is entered. If it should be impossible for us at LINUM AB to deliver your order, we will contact you immediately. If possible, we will try to find another solution to deliver your order. If you accept the proposition of the new solution, a new Agreement will enter.

Shipping confirmation and tracking information
When your order is dispatched from the warehouse, a shipping confirmation will be sent to your e-mail address. There will also be a following e-mail sent to you from the transport management system UNIFAUN with tracking information regarding your parcel.

2.3 Cancellation or change of your order.

If you have any concerns about your online purchase or want to cancel your order please contact us immediately. Use or include the same e-mail address, used when placing your order and include your order number.
Contact us at: customerservice@linumdesign.com

The cancelation of an order must be notified before the order has been packed (effectuated). We do not have the possibility to change anything regarding items or quantities on your order. If you want to do so we kindly advise you to cancel your order as above and re-order again.

3.1 Taxes & Duties.

European Union
On all orders within the European Union (excluding Germany and the UK) prices include Swedish VAT at 25%.

These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

Germany
On all orders to Germany prices include German VAT at 19%.

These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

Norway
On all orders to Norway prices include NOK VAT at 25%.

These orders will be shipped on a DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the price at checkout.

All other countries
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties as well as Swedish VAT.

On international orders: Taxes and duties, determined by the custom agency within the destination country, can occur. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-Free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. LINUM AB has no control over such fees.

More information can be obtained by contacting your local custom office.

3.2 Special offers and campaigns.

Special offers and promotions that are advertised on or in relation to linumdesign.com are valid until stock lasts or as long as stated, unless other terms are communicated. LINUM AB reserve the right to change campaigns and remove them prematurely.

3.3 Reservations.

We reserve ourselves from possible price updates, technical issues or communication mistakes. Further we reserve ourselves to the right adjust accordingly.

4.1 Introduction.

All Products that are offered on linumdesign.com are mainly developed for use on the Swedish market. This means, but are not limited to, that the Products meet Swedish environmental- and safety regulations. If necessary, a Product is supplied with instructions and/or images in English.

4.2 Colours and product images.

We try our best to display our products as accurate as possible. Since the perception of the colour may differ due to the screen on which it is viewed, we cannot guarantee that the colours on your specific screen will match the colours of the products.

We are unable to guarantee that the information on our website contains no errors, but we are always pleased to answer any questions you have or receive feedback at: customerservice@linumdesign.com

4.3 Stock availability.

Coming soon
If a Product has a badge communicating “Coming Soon” it will be back in stock.

Sold out
If a Product has a badge communicating “Sold Out” it will not be back in stock.

We reserve the right to change the labeling with short notice as a result of inventory updates. For questions regarding the assortment at linumdesign.com, contact us at: customerservice@linumdesign.com

5.1 Payment provider & Methods.

When you have completed your payment, you will be re-directed back to our website where you will receive an order confirmation. You will also receive the order confirmation by e-mail.

5.2 Credit and debit card payments.

LINUM AB offers credit- and debit card payment supplied by ADYEN. ADYEN is authorized with PCI DDS certification and 3D-secure. Your credit- and debit card details will be transferred and stored securely and encrypted. Your card will be charged when you complete your order.

The services that can be used are the following: VISA, MASTERCARD, AMERICAN EXPRESS, VISADANKORT, CARTES BANCAIRES.

For more information visit ADYEN here: https://www.adyen.com/legal/terms-and-conditions

5.3 Payment through PAYPAL account.

Pay fast and secure by PAYPAL. You can choose to pay with your PAYPAL Credit or through a credit- and debit card connected to your PAYPAL account.

For more information visit PAYPAL here: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full

5.4 Payment through online banking.

LINUM AB offers you to pay for your order with direct banking. You can safely log in to your internet bank to make your payment.

The services that can be used are the following: SWISH, GIROPAY, SOFORT, PAYTRAIL, VIPPS, IDEAL.

For more information visit:

SWISH: Information around Agreements, visit your bank. For information regarding Swish, go to https://www.swish.nu/
TRUSTLY: https://trustly.com/_/legal/?locale=en&termsandconditions=sweden
SOFORT: https://www.klarna.com/betaalnu/klantenservice/
GIROPAY: https://www.giropay.de/
PAYTRAIL: https://www.paytrail.com/en
VIPPS: https://www.vipps.no/
IDEAL: https://www.ideal.nl/en/

5.5 Payment with KLARNA.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

• Pay in 14 days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerland and the Netherlands.
• Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmark and Finland.

The payment methods Pay in 14 days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

6.1 Shipping process.

All orders are processed at our distribution centre in Gothenburg, Sweden, within two business days, subject to payment clearance and stock availability. We operate Monday through Friday, excluding Swedish public holidays.

We use DHL Freight and UPS as our carriers. Choice of carrier and delivery service depends on the country your order is shipped to.

When your order is dispatched from the warehouse, a shipping confirmation will be sent to your e-mail address. There will also be a secondary e-mail sent to you from the transport management system UNIFAUN with tracking information regarding your parcel.

The products are delivered to either a drop-off point near the address you have stated when you placed your order, or to your door depending of the destination. If the carrier fails to deliver your package, it will be returned to our warehouse in Gothenburg, Sweden.

6.2 Shipping costs.

Sweden: SEK 59 and free shipping on orders over SEK 1,500
Norway: NOK 150 and free shipping on orders over NOK 1,500
Denmark: DKK 59 and free shipping on orders over DKK 1,500
Switzerland: EUR 15 and free shipping on orders over EUR 150
US: USD 20 and free shipping on orders over USD 200
Rest of Europe: EUR 6 and free shipping on orders over EUR 150

To find more info regarding taxes and duties, go to Terms & Conditions – 3. Prices, Taxes & Duties

6.3 Delivery lead time and carriers.

Sweden
1 – 3 days delivery with DHL Freight

With delivery method DHL Pick Up you will have your package delivered to the selected delivery point. You will be notified via SMS or letter when your shipment arrives at your chosen delivery point. Some larger products or those longer than 150 cm (eg larger carpets) cannot be delivered via DHL delivery point, these shipments will instead be delivered to your home address.

For more information, please contact your local DHL Freight office or visit www.logistics.dhl

All other countries
2 – 4 days lead time with UPS Standard

With the delivery method UPS Pickup Point you will have your package delivered to the selected delivery point. You will be notified via SMS or letter when your shipment arrives at your chosen delivery point. Some larger products or those longer than 150 cm (eg larger carpets) cannot be delivered via UPS Pickup Point delivery point, these shipments will instead be delivered to your home address.

With the delivery method UPS Home Delivery you get your package delivered right to your front door on weekdays. You are notified via SMS or telephone and can choose the day and time of delivery within a specified delivery window. It is important that you enter the correct telephone number when placing your order.

For more information, contact your local UPS office or visit: www.ups.com
A delivery can sometimes be delayed by the customs authority of the destination country as a random security / inspection procedure. LINUM cannot influence or be held responsible for this.

6.4 Risk of loss.

The risk of loss during transportation will be passed on to you as a customer as soon as the order has been delivered to you. During transportation LINUM AB will be responsible for the order until it has reached you.

6.5 Unclaimed packages.

LINUM AB always log IP address for purchases. If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return plus a handling cost of SEK 200/ NOK 200/ DKK 200/ EUR 20/ USD 20. The money is deducted from the amount paid for the order. Is the cost of re-dispatch higher than the customer’s order value no money will be refunded to the customer. If the customer has more than two unclaimed package the customer will be blocked from shopping at linumdesign.com

7.1 Introduction.

We want you to be satisfied with your purchase and that’s why we give you 30 days to return your order if you are not satisfied.

7.2 Instructions for returns.

To return please follow the steps below:

• Place the product or products in the original packaging, plastic bag or other protective material.
• Fill in the return form and place it in the package, you find the return form in your original package or you can download it here.
• Close the packaging and seal tightly with tape.
• Place the return label over the old address label if you use our original packaging, the return label can be found in your original package or you can contact us at customerservice@linumdesign.com.
• Return at your nearest drop-off point and keep the receipt until you have received your refund.

Refund will be made within 14 days of receiving your return.

7.3 Recommendations for returns.

We recommend that you pack the product in the same way and in the same package as when the product was sent to you. If you have packed the products in a substandard way and the products are damaged during transport to LINUM AB, you are responsible for the damage.

We recommend that you use the return label we enclose in your original parcel and return the package with the same carrier and method as we ship. This delivery is trackable and prepaid for the return shipment. Save the receipt on your return shipment until you have received your refund.

If you want to return the package with a different way of transport, we recommend it to be traceable. Note that LINUM AB will not refund shipping costs.

7.4 Exchanges.

We do not have the possibility to exchange items. But you can always return the product(s) as instructed above and then place a new order in the webshop. Please note, that shipping costs are not refundable.

7.5 Refund.

In case of use of cancellation right or if a complaint has resulted in a decision to refund; We will refund your money within 14 days after LINUM AB receives the shipment or evidence of shipment has been sent to LINUM AB.

Shipping costs are not refundable. See a price list under Terms & Conditions – 6. Shipping & Delivery

We will refund you by the same payment option used while placing your order.

If you have any questions regarding your refund, please contact us by: customerservice@linumdesign.com

7.6 Return Fee.

At LINUM, our goal is to be more responsible in how we address climate-related issues.
Given the fact that everything, from packaging to transportation, has a negative impact on the environment, we would like to make sure that every return is as well thought through as possible.
In an effort for us, in turn, to provide even greener alternatives both now and in the future, a small fee will be charged for every return shipment.

Sweden: SEK 59
Norway: NOK 150
Denmark: DKK 59
Switzerland: EUR 15
Rest of Europe: EUR 6
USA: USD 20

The fee will be automatically deducted from your refund upon receiving your returned goods.

We want you to be satisfied with your purchase at linumdesign.com. Therefore, we give you 30 days to return your product/products from the day you receive your order.

A Customer who enters this Agreement as private individual has the right to revoke the Agreement according to the Distance and Doorstep Sales Act (2005:59). The cancellation right is not effective for Customers who enter the Agreement as business owners. All goods in the order must be delivered before the cancellation deadline begins. If delivery takes place on different occasions, the time limit begins when the last part of the order is delivered.

When using the Right of Cancellation, the Customer must notify LINUM AB about the cancellation, within 30 days of receiving the order(s). This is done by following the instructions in Returns & Refunds. Read more in Terms & Conditions – 7. Returns & Refunds.

If the Right of Cancellation is to be valid, the order has to be returned in substantially unchanged condition. This means that you do not have the right to use the product more than to examine it. According to law, you as a Customer, when cancelling an order has the obligation to return the product(s) to LINUM AB and pay for the shipping. LINUM AB has the right to grant more generous terms than the law provides.

The Customer has the right to return/claim an item even if it is used or/and damaged, LINUM AB cannot refuse cancellation. On the other hand, LINUM AB, can make a value reduction for what LINUM AB considers to be the damage or if parts of a product is missing.

When LINUM AB has received the return notification and/or the product(s), LINUM AB will refund you within 14 days. If you would return less products than the full order consist of, you will only be refunded for the products that has been returned. If you use the return shipping label when returning, the fee will be deducted from the refund.

Some products are excluded from the cancellation right according to the Distance and Doorstep Sales Act (2005:59), for example, products that has been made or altered on demand from the customer or in any other way has been given a special feature.

8.1 Contact information.

LINUM AB
Karlavägen 64
SE-114 49 Stockholm

E-post: customerservice@linumdesign.com

For opening hours and more information, go to Contact us.

9.1 Instructions for complaints.

If you receive a defected Product, please notify us as soon as possible by e-mail at: customerservice@linumdesign.com or send a letter addressed to Karlavägen 64, 114 49 Stockholm.

Please include as follows in your e-mail:

• A description of what is wrong with the Product and add photo documenting the defect.
• If possible, please add a photo of the paper tag that is attached to the product, so that we can trace the origin of the defect.
• The order number, order date and the e-mail you ordered with.

If LINUM AB considers the Product to be defective, you will receive a full refund including shipping costs.

Note: Do not return a Product without first contacting our customer service. Failure to do so may lead to LINUM AB being unable to refund the shipping costs.

9.2 Conditions for complaints.

A Customer who has bought a Product as a private individual, has the right to make a product complaint and return the Product if it is defected according to the Consumer Sales Act (1990:932) and The Consumer Services Act (1985:716). This covers any original defect detected within 3 years after receiving the Product. The guarantee also covers defects that has occurred during shipping and transportation. (See below: 9.3 Complaints due to damage in transportation).

The defect should be reported as soon as, or when the error should have been, detected. Reporting defects within 2 years from the receiving of the Product is always considered within a reasonable time. The Customer must give notice of how the Product(s) is defected and be able to communicate if a potential delay is occurring, in order for LINUM AB to consider how the problem could be solved.

With an approved complaint, LINUM AB is responsible for all costs including freight. A Product that doesn’t meet the Agreement you have entered with LINUM AB or in any other way exhibits defects, will be considered as original defects. Defects caused by a damage you have caused a Product, are not considered original defects.

If you complain about a defect Product(s) 2 years after you have received the Product(s) it is your responsibility to prove that the Product had an original defect. LINUM AB therefore advise you to examine the Products when they are delivered and report possible defects as soon as they are discovered.

When complaining about a defected Product, you have the right to get the defect corrected or receive a Product free from defects if the Product(s) still are available in the assortment. In some cases, you have the right to cancel the Agreement and be refunded. When a complaint has been accepted you will not be held accountable for any costs that has arisen due to the complaint. For example, the shipping cost for returning you order to LINUM AB. Note that you as a customer are obligated to minimize possible costs that might arise if a Product turns out to be defected.

9.3 Complaints due to damage in transportation.

All items are checked and packed carefully by our logistic center. If you should receive a damaged package, please take a clear photo of the damage and contact us as soon as possible. We recommend you to report hidden damages in transport within 5 working days upon receipt of the parcel. Later reported damages are not recognized by the carriers. Therefore: Always check the goods immediately upon receipt. If you should detect any damages, please contact us at: customerservice@linumdesign.com.

9.4 ARN/EU ODR.

LINUM AB complies with the Allmänna reklamationsnämnden, ARN (Sweden) and the European Commission’s recommendations for online dispute resolution (EU ODR)

For more information and contact:

ARN: https://www.arn.se/
Adress: BOX 174, 101 23 Stockholm

EU ODR: https://ec.europa.eu/odr

10.1 Introduction.

All data, such as personal data or other data as part of a document the customer provides LINUM AB with, will be stored and treated in digital form. LINUM AB is responsible for storing and handling of this information according to the General Data Protection Regulation (GDPR). The information will be used by LINUM AB to enable and ensure the fulfillment of the Agreement.

To read the full version of LINUM AB’s Privacy & Cookie policy, click here.

Privacy Instance 
LINUM AB (Org. 556105-3215)
Karlavägen 64
SE-114 49 Stockholm

10.2 Personal data that is stored.

-Name
-Address
-E-mail address
-Telephone number
-Social security number
-Purchase history at Linum AB

The data may be shared with a third party, and used for the purposes stated below:

– A partner within payment services in purpose of ensuring the fulfillment of the Agreement.
– A partner within logistics (transportation) in purpose of ensuring fulfillment of the Agreement.

10.3 Data records.

If you have entered this Agreement as a private individual you have the right to once a year and free of charge, request to take part of your records. A record consists of the data we have collected from you. By sending a signed request to the address stated above, you can take part of your personal, stored information. If the information is incorrect, incomplete or misleading, we will correct them.

10.4 De- registration of customer data.

You as a Customer can with a written and signed request, get your customer data erased from LINUM AB (with reservation for the data needed for LINUM AB to maintain proper accounting and bookkeeping).

10.5 Your rights and choices

You have rights regarding your personal data and you are able to influence your information and what is saved. The Company will, on its own or the customer’s initiative, rectify data that is found to be incorrect. You can also at any time request that your data be deleted or that its use is limited by contacting us (for contact routes see the heading “How to contact us”). If you believe that we do not respect your rights, please contact the Company or you can contact the Data Protection Authority in your country, please find the right one at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm

You can at any time refrain from receiving marketing communications from us by clicking “unsubscribe” in the email and SMS communications that we send you. You are always welcome to contact our customer service to help you decline our communications.

You can, once a year, receive information about the personal data registered in a written form from LINUM AB.

Right to object and the data portability.

You have the right to object to our processing of your personal data. If you object to the processing, in such cases LINUM AB only has the right to continue to process the data if it can be shown that there are decisive legitimate reasons why the data must be processed that outweighs your interests, rights and freedoms or if the processing takes place to establish, exercise or defend legal claims.

You have the right to data portability, which means that you have the right to obtain the personal data we provide in a structured, generally used and machine-readable format and you have the right to transfer this data to another personal data controller.

Cookies are pieces of small text files that websites place on the browser you are using to view the site.

At linumdesign.com you can expect different kinds of cookies. We use these cookies to create a better experience on site, for you to be able to place an order as well as for statistic and marketing purposes.

Our cookies will store information about your use and the pages you have visited. This could be technical information about your device and Internet connection such as operating system, browser version, IP address, cookies, and unique identifiers. When visiting our websites where our services are provided, different techniques can be used to recognise you in order to learn more about our users. This can be done directly or through the use of third-party technology.

To discover how to manage cookies or a list of cookies that is in use at linumdesign.com, please go to Cookies.

To read our privacy policy, please go to our Privacy & Cookie policy.

LINUM AB will start the fulfillment of this Agreement when you as a Customer receive the “Order confirmation” e-mail. When you receive your order, LINUM AB has fulfilled its part of the Agreement. When you, as a Customer, have made the payment and received the Product(s) you have ordered, in the manner that has been agreed upon, the fulfillment of this Agreement is complete.

13.1 Reservations to cancel agreement.

LINUM AB has the right to cancel the Agreement if the Customer has purchased a Product in bad faith, due to errors the Customer should have been aware of, such as incorrect information regarding price and quantities displayed on linumdesign.com. In case of the Agreement being cancelled the Customer has no right to indemnity or other compensation from LINUM AB.

13.2 Reservation for changes.

LINUM AB reserves the right, without prior notification, to change the content on linumdesign.com, which includes, but is not limited to, range, prices, and campaigns. These changes will not affect already entered agreements between LINUM AB and the Customer.

13.3 Liability reservations.

LINUM AB shall not be considered liable for any obligations of this Agreement if liability would have occurred due to events that are outside this Agreement, LINUM AB’s operations or as otherwise provided by law.

14.1 Force majeure.

In the event of government action or mission, new legislation, labor conflict, war or threat of war, major disruptions of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstances beyond LINUMS AB’s control and which LINUM AB could not reasonably have overcome or anticipate, LINUM AB shall not be liable for its obligations under this Agreement. In such event LINUM AB shall not be liable for damage, which the Customer had.

14.2 External links.

LINUM AB is not liable for any possible damage or problem with the Customer’s soft- or hardware that emerges when a Customer uses external links published on linumdesign.com

14.3 Disclaimer for price fluctuation or other trade barriers.

In the case of price fluctuations or other trade barriers, as the lack of a necessary component, of which LINUM AB reasonably can’t be liable for according to this Agreement, LINUM AB has the right to cancel the Agreement. In such case the Customer does not have the right to get indemnity or other compensation from LINUM AB.

14.4 Disclaimer for tax- and fee changes.

In case of essential tax- or fee changes, which are of great importance for this Agreement, LINUM AB has the right to cancel the Agreement. In these cases the Customer does not have the right to get indemnity or other compensation from LINUM AB.

14.5 Disclaimer for delayed delivery outside of LINUM AB´s control.

If a delivery is delayed caused by an event outside the control of LINUM AB, LINUM AB shall not be viewed as liable for the damage that occurs due to the delayed delivery. In this case the Customer does not have the right to get indemnity or other compensation from LINUM AB if nothing else have been agreed upon between the Customer and LINUM AB or provision applicable by the law.

15.1 Fraud.

All fraud will be reported to the police. LINUM AB will press charges for all fraud and attempt of fraud.

15.2 Discrepancies between different publications.

If there are any discrepancies between different publications, the information which has been published last will be considered to have primacy. Note that this will not be the case if the information clearly is incorrect or misleading in comparison to the other publications.

15.3 Intellectual property, logos, trademark.

All material published on linumdesign.com, including software, logos, sound files, trademarks as well as text and images are protected intellectual property. The protection implies that the material cannot be used without the consent of the right holder, the material may not be copied or in any other way be transmitted to a third party without the explicit consent of LINUM AB.

Measure will be taken against any violation.

15.4 The purpose of the information.

All information on linumdesign.com, regardless of format, which has been published solely for informational purposes, so that the visitor may use the webpage. LINUM AB is not responsible for any impact or damages which may emerge if the information is used in any other purpose than stated above.

Here you can download and save the current Terms & Conditions or read previous versions.

Current version:

Terms-and-conditions-2021-11-19

Previous versions:

Terms-and-conditions-2021-11-19
Terms-and-conditions-2021-01-19
Terms-and-conditions-2020-05-26
Terms-and-conditions-2020-03-02
Terms-and-conditions-2019-10-17
Terms-and-conditions-2015-03-10